Take Home Chromebook Repair

Chromebook Troubleshooting And Repair Request/Exchange

This page has some basic troubleshooting instructions that you can perform if you have a problem with your chromebook. At the bottom of this page there is a link to the Chromebook Repair Exchange Form, if you are unable to resolve the issue.

Important information about cleaning and disinfecting the Chromebooks

If you wish to clean or disinfect the Chromebook, we only ask that you ABSOLUTELY DO NOT CLEAN THE SCREENS WITH ANY ALCOHOL BASED DISINFECTANT. THAT WILL ESSENTIALLY DAMAGE THE DEVICE BEYOND REPAIR.

How to reboot your Chromebook

How to reboot your Chromebook if an issue arises

Issues include a frozen screen, black screen, touchpad not working, or any other strange behavior.

Press the Refresh and Power keys at the same time.

(Note that McComb has some Lenovo's where the power button is on the side)

Press the Refresh and Power keys at the same time

How to connect your Chromebook to WiFi (Grades K-2)

How to connect your Chromebook to a WiFi network (Grades K-2)

Click on the task bar area in the bottom right.

Click bottom right task bar

Click on Not connected.

Click not connected

Choose the WiFi network that is available.

Choose available network

Enter the password if needed.

Enter the password

How to connect your Chromebook to WiFi (Grades 3-12)

How to connect your Chromebook to a WiFi network (Grades 3-12)

Choose an available network. If you do not have an available network and wish to work offline, choose to sign in as an existing user.

Chose your network

Enter the password if needed.

Enter the password

Chromebook Repair And Exchange Program

Chromebook Repair And Exchange Program

Beginning April 14th, we will be implementing an “exchange only”, drive-through repair service for district-owned Chromebooks.  The drive through only service will operate out of the High School main entrance. 

Due to the recent increase of Covid-19 cases in Tuscola County, the drive-through portion of the Chromebook Repair Exchange will be suspended now through May 1st in order to protect our staff and the community. We will continue to provide support through e-mail and by phone if possible.

The Chromebook Repair Exchange hours of operation will be Tuesdays and Fridays from 8:30-9:00 a.m. and again from 2:30-3:00 p.m.

Chromebook Repair Exchange MUST be arranged in advance by completing the Chromebook Repair Exchange form found here:

Chromebook Repair Exchange Form

Chromebook Repair Exchange may also be arranged by calling 989-673-3165, Ext. 1010 and leaving a message.  A technician will contact you to confirm when your Chromebook Repair Exchange will be ready for pickup.

Chromebook Repair Exchange customers must remain in the vehicles at all times.  A technician will deliver a Chromebook and power adapter to the vehicle and receive the defective Chromebook and power adapter.